Please read the following Privacy Policy carefully and ensure that you understand it. This Privacy Policy together with any and all other documents referred to herein, set out the terms of use under which you may use this website (“www.chapsuk.com”) and also include the standard terms for the sale of goods via www.chapsuk.com by The Coloured Horse And Pony Society UK whose registered address is:

Grange Cottage, North Scarle Road, Wigsley, Nottinghamshire  NG23 7EU 

By using www.chapsuk.com and purchasing our goods you agree

to comply with and be bound by this Privacy Policy. If you do not agree you must stop using

www.chapsuk.com immediately.

This privacy policy is to inform you about how we collect and protect any personal

information you provide to us and how you can control what personal information we collect

from you and what we do with it. It sets out how we intend to use your information, who we

will share it with and what rights you have about use of your information.

This policy applies however you provide personal information to us, whether you go online to

our websites, contact us via social media, visit us via events, enter competitions, engage in

research activities or whether you telephone, email, write to or text us.

Personal Data Collected by Us

We may collect the following information about you: your name, age/date of birth, gender

and other relevant demographic information, your contact details: postal address including

billing and delivery addresses, telephone numbers (including mobile numbers) and email

address, your social media handles; purchases and orders made by you; your online

browsing activities on any of our websites including which items you store in your shopping

cart; information about the device you use to browse our websites including the IP address

and device type; your communication and marketing preferences; your interests,

preferences, feedback, competition and survey responses; your location; your

correspondence and communications with us; and other publicly available personal data,

including any which you have shared via a public platform (such as Instagram, YouTube,

Twitter or public Facebook page). This list is not exhaustive and in specific instances, we

may need to collect additional data for the purposes set out in this Policy. Some personal

data is collected directly, for example when you send an email to Us. Other personal data is

collected indirectly, for example when you browse our websites or undertake online

shopping activity. We may also collect personal data from third parties who have your

consent to pass your details to us.

The Coloured Horse And Pony Society UK may use your personal data: to provide goods

and services to you; to verify your identity; for crime and fraud prevention, detection and

related purposes; with your agreement, to contact you about promotional offers, events,

products and services which we think may interest you; to show you promotional

communications through online media as you browse the web; for analysis, insight and

research purposes – to better understand your needs and ensure we are giving you what

you want; to identify and contact competition winners; to enable us to manage customer

service interactions with you; and where we have a legal right or duty to use or disclose your

information (for example in relation to an investigation by a public authority or in a legal

dispute).

Marketing and Promotional Communications

To ensure you are kept up to date with The Coloured Horse And Pony Society UK ’s latest

news, We use personal data for marketing purposes and may send you postal mail, texts

and/or emails to update you on the latest offers and events. We may also show you online

media communications through external social media platforms such as Facebook and

Instagram. You have the right to opt out of receiving promotional communications at any time, by:

Informing us that you wish to change your marketing preferences by contacting our customer

support team at {enquiries@chapsuk.com} Making use of the simple “unsubscribe” link in

emails. Contacting our Data Protection Officer via email at { insert business email } or by post

to the Data Protection Officer, The Coloured Horse And Pony Society UK , Grange Cottage, North Scarle Road, Wigsley, Nottinghamshire  NG23 7EU.  This may not stop service messages

such as order updates.

Personalisation and Automated Decision Making

We may collect data directly from you, as well as analysing your browsing and purchasing

activity online and your responses to marketing communications. The results of this analysis,

together with other demographic data, allow us to ensure that we contact you with

information on products, services, events and offers that are tailored and relevant to you. To

do so, we use software and other technology for automated decision making. We may do

this to decide what marketing communications are suitable for you and this activity is based

on our legitimate interests to develop and improve our products and services.

Also to provide a more personalised services and experiences, we may review data held by

external social media platform providers about you, for example, details on your Twitter or

Facebook profiles that you have chosen to make publicly accessible such as your name,

date of birth.

We aim to update you about products and services which are of interest and relevance to

you as an individual. To help us do this, we process data by profiling and segmenting,

identifying what our customers like and ensuring messages we send them are relevant

based on their demographics, interests, purchase behaviour, online web browsing activity

and engagement with previous communications. We may also use your data to exclude you

from communications which we feel are irrelevant to you.

Another example of how we may tailor our communications with you is that we may group

individuals with similar interests using this data so we can send them product news or

promotional offers that are relevant to that shared interest.

You have the right to opt out of any automated processing, including profiling, at any time by:

1 Informing us that you wish to opt out of automated processing by contacting our customer

support team at { insert business email } or

2 Contacting our Data Protection Officer via email to { insert business email }or post to Data

Protection Officer, Grange Cottage, North Scarle Road, Wigsley, Nottinghamshire  NG23 7EU 

Use of Cookies

Our websites use cookies to capture information. This includes information about browsing

and purchasing behaviour by people who access our websites, including pages viewed,

products purchased and customer journey around our websites.

Detailed information is set out in our Cookie Policy and is provided to ensure you are fully

aware of the cookies we use, allowing you to make an informed choice about your

acceptance of cookies.

Sharing Data with Third Parties

To make certain services available to you and to help us better understand your

preferences, we have partnered with certain trusted third parties including logistics and

marketing service providers. We may need to share your personal information with some of

our service partners. We only allow our service providers to handle your personal

information when they have confirmed that they apply appropriate data protection and

security controls. We also impose contractual obligations on service providers relating to

data protection and security, which mean they can only use your information to provide

services to us and to you, and for no other purposes. We may provide outside companies

with aggregated and anonymised information and analytics about our customers but that

would never identify you and we will never sell or rent your personal information to other

organisations for any purposes.

Our controls

The Coloured Horse And Pony Society UK is committed to keeping your personal data safe

and secure. Our security measures include: encryption of data; regular cyber security

assessments of all service providers who may handle your personal data; regular planning to

ensure we are ready to respond to cyber security attacks and data security incidents; daily

penetration testing of systems; security controls which protect our IT systems infrastructure

and our premises from external attack and unauthorised access; internal policies setting out

our data security rules for our personnel; and regular training for our employees.

Your Controls

You should always be cautious when sharing your personal data. No one from our company

will ever ask you to confirm any bank account or credit card details via email. If you receive

an email claiming to be from The Coloured Horse And Pony Society UK asking you to do

so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log

out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your

online safety: – keep your account passwords private because anyone who knows your

password may access your account or be compromised if your account is accessed without

authority. when creating a password, use a difficult word/number combination of at least 8

characters and something that is not easily guessed by hackers such as your name, email

address, or other personal data that can be easily obtained. Also, frequently change your

password. You can do this in your account settings. avoid using the same password for

different online accounts.

Data Retention

We will not retain your data for longer than necessary for the purposes set out in this Notice.

Different retention periods apply for different types of information, and our Data Retention

Policy sets out the length of time we will usually retain personal data and where these

default periods might be changed. In summary, various laws, accounting and regulatory

requirements applicable to us require us to retain certain records for specific amounts of

time. In relation to your personal data, we will hold this only for so long as we require that

personal data for legal or regulatory reasons or for legitimate organisational purposes. We

will not keep your data for longer than is necessary for the purposes for which we collect

them.

Your Rights

You have the following rights: the right to be informed about our processing or your personal

data which is the aim of this Notice; the right to request access to personal data we hold

about you at any time; the right to ask us to update and correct any out-of-date or incorrect

personal data that we hold about you; the right to object to processing of your personal data

and/ or to withdraw any consent you have given us and to opt out of any marketing

communications that we may send you; the right to prevent processing that is likely to cause

damage or distress to you or anyone else; the certain rights in relation to automated

decision making including profiling; the right to request that we erase your personal data in

certain circumstances (the right to be forgotten) for example when the data are no longer

necessary for the purpose for which we collected them; the right to have your personal data

provided to you by us in a structured, commonly used and machine-readable format and

transmitted to another data controller. This is known as the right to data portability.

If you wish to exercise any of the above rights, you can always contact us either by email to

dataprotection@www.chapsuk.com or by post to the Data Protection Officer, The Coloured Horse

And Pony Society UK , Please read the following Privacy Policy carefully and ensure that you understand it. This Privacy Policy together with any and all other documents referred to herein, set out the terms of use under which you may use this website (“www.chapsuk.com”) and also include the standard terms for the sale of goods via www.chapsuk.com by The Coloured Horse And Pony Society UK whose registered address is: Grange Cottage, North Scarle Road, Wigsley, Nottinghamshire  NG23 7EU 

By using www.chapsuk.com and purchasing our goods you agree

to comply with and be bound by this Privacy Policy. If you do not agree you must stop using

www.chapsuk.com immediately.

This privacy policy is to inform you about how we collect and protect any personal

information you provide to us and how you can control what personal information we collect

from you and what we do with it. It sets out how we intend to use your information, who we

will share it with and what rights you have about use of your information.

This policy applies however you provide personal information to us, whether you go online to

our websites, contact us via social media, visit us via events, enter competitions, engage in

research activities or whether you telephone, email, write to or text us.

Personal Data Collected by Us

We may collect the following information about you: your name, age/date of birth, gender

and other relevant demographic information, your contact details: postal address including

billing and delivery addresses, telephone numbers (including mobile numbers) and email

address, your social media handles; purchases and orders made by you; your online

browsing activities on any of our websites including which items you store in your shopping

cart; information about the device you use to browse our websites including the IP address

and device type; your communication and marketing preferences; your interests,

preferences, feedback, competition and survey responses; your location; your

correspondence and communications with us; and other publicly available personal data,

including any which you have shared via a public platform (such as Instagram, YouTube,

Twitter or public Facebook page). This list is not exhaustive and in specific instances, we

may need to collect additional data for the purposes set out in this Policy. Some personal

data is collected directly, for example when you send an email to Us. Other personal data is

collected indirectly, for example when you browse our websites or undertake online

shopping activity. We may also collect personal data from third parties who have your

consent to pass your details to us.

The Coloured Horse And Pony Society UK may use your personal data: to provide goods

and services to you; to verify your identity; for crime and fraud prevention, detection and

related purposes; with your agreement, to contact you about promotional offers, events,

products and services which we think may interest you; to show you promotional

communications through online media as you browse the web; for analysis, insight and

research purposes – to better understand your needs and ensure we are giving you what

you want; to identify and contact competition winners; to enable us to manage customer

service interactions with you; and where we have a legal right or duty to use or disclose your

information (for example in relation to an investigation by a public authority or in a legal

dispute).

Marketing and Promotional Communications

To ensure you are kept up to date with The Coloured Horse And Pony Society UK ’s latest

news, We use personal data for marketing purposes and may send you postal mail, texts

and/or emails to update you on the latest offers and events. We may also show you online

media communications through external social media platforms such as Facebook and

Instagram. You have the right to opt out of receiving promotional communications at any time, by:

Informing us that you wish to change your marketing preferences by contacting our customer

support team at { insert business email } Making use of the simple “unsubscribe” link in

emails. Contacting our Data Protection Officer via email at { insert business email } or by post

to the Data Protection Officer, The Coloured Horse And Pony Society UK , Grange Cottage, North Scarle Road, Wigsley, Nottinghamshire  NG23 7EU  This may not stop service messages

such as order updates.

Personalisation and Automated Decision Making

We may collect data directly from you, as well as analysing your browsing and purchasing

activity online and your responses to marketing communications. The results of this analysis,

together with other demographic data, allow us to ensure that we contact you with

information on products, services, events and offers that are tailored and relevant to you. To

do so, we use software and other technology for automated decision making. We may do

this to decide what marketing communications are suitable for you and this activity is based

on our legitimate interests to develop and improve our products and services.

Also to provide a more personalised services and experiences, we may review data held by

external social media platform providers about you, for example, details on your Twitter or

Facebook profiles that you have chosen to make publicly accessible such as your name,

date of birth.

We aim to update you about products and services which are of interest and relevance to

you as an individual. To help us do this, we process data by profiling and segmenting,

identifying what our customers like and ensuring messages we send them are relevant

based on their demographics, interests, purchase behaviour, online web browsing activity

and engagement with previous communications. We may also use your data to exclude you

from communications which we feel are irrelevant to you.

Another example of how we may tailor our communications with you is that we may group

individuals with similar interests using this data so we can send them product news or

promotional offers that are relevant to that shared interest.

You have the right to opt out of any automated processing, including profiling, at any time by:

1 Informing us that you wish to opt out of automated processing by contacting our customer

support team at { insert business email } or

2 Contacting our Data Protection Officer via email to { insert business email }or post to Data

Protection Officer, Ashgate House, Mole Drove, Gedney Hill, Peterborough PE12 0PA

Use of Cookies

Our websites use cookies to capture information. This includes information about browsing

and purchasing behaviour by people who access our websites, including pages viewed,

products purchased and customer journey around our websites.

Detailed information is set out in our Cookie Policy and is provided to ensure you are fully

aware of the cookies we use, allowing you to make an informed choice about your

acceptance of cookies.

Sharing Data with Third Parties

To make certain services available to you and to help us better understand your

preferences, we have partnered with certain trusted third parties including logistics and

marketing service providers. We may need to share your personal information with some of

our service partners. We only allow our service providers to handle your personal

information when they have confirmed that they apply appropriate data protection and

security controls. We also impose contractual obligations on service providers relating to

data protection and security, which mean they can only use your information to provide

services to us and to you, and for no other purposes. We may provide outside companies

with aggregated and anonymised information and analytics about our customers but that

would never identify you and we will never sell or rent your personal information to other

organisations for any purposes.

Our controls

The Coloured Horse And Pony Society UK is committed to keeping your personal data safe

and secure. Our security measures include: encryption of data; regular cyber security

assessments of all service providers who may handle your personal data; regular planning to

ensure we are ready to respond to cyber security attacks and data security incidents; daily

penetration testing of systems; security controls which protect our IT systems infrastructure

and our premises from external attack and unauthorised access; internal policies setting out

our data security rules for our personnel; and regular training for our employees.

Your Controls

You should always be cautious when sharing your personal data. No one from our company

will ever ask you to confirm any bank account or credit card details via email. If you receive

an email claiming to be from The Coloured Horse And Pony Society UK asking you to do

so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log

out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your

online safety: – keep your account passwords private because anyone who knows your

password may access your account or be compromised if your account is accessed without

authority. when creating a password, use a difficult word/number combination of at least 8

characters and something that is not easily guessed by hackers such as your name, email

address, or other personal data that can be easily obtained. Also, frequently change your

password. You can do this in your account settings. avoid using the same password for

different online accounts.

Data Retention

We will not retain your data for longer than necessary for the purposes set out in this Notice.

Different retention periods apply for different types of information, and our Data Retention

Policy sets out the length of time we will usually retain personal data and where these

default periods might be changed. In summary, various laws, accounting and regulatory

requirements applicable to us require us to retain certain records for specific amounts of

time. In relation to your personal data, we will hold this only for so long as we require that

personal data for legal or regulatory reasons or for legitimate organisational purposes. We

will not keep your data for longer than is necessary for the purposes for which we collect

them.

Your Rights

You have the following rights: the right to be informed about our processing or your personal

data which is the aim of this Notice; the right to request access to personal data we hold

about you at any time; the right to ask us to update and correct any out-of-date or incorrect

personal data that we hold about you; the right to object to processing of your personal data

and/ or to withdraw any consent you have given us and to opt out of any marketing

communications that we may send you; the right to prevent processing that is likely to cause

damage or distress to you or anyone else; the certain rights in relation to automated

decision making including profiling; the right to request that we erase your personal data in

certain circumstances (the right to be forgotten) for example when the data are no longer

necessary for the purpose for which we collected them; the right to have your personal data

provided to you by us in a structured, commonly used and machine-readable format and

transmitted to another data controller. This is known as the right to data portability.

If you wish to exercise any of the above rights, you can always contact us either by email to

dataprotection@www.chapsuk.com or by post to the Data Protection Officer, The Coloured Horse

And Pony Society UK , Ashgate House, Mole Drove, Gedney Hill, Peterborough PE12 0PA

You have the right to lodge a complaint with the Information Commissioner’s Office if you

believe we have not handled your personal data in accordance with the law. Further

information, including contact details, is available at https://ico.org.uk .

Last updated 14th June 2020

You have the right to lodge a complaint with the Information Commissioner’s Office if you

believe we have not handled your personal data in accordance with the law. Further

information, including contact details, is available at https://ico.org.uk .

Last updated 14th June 2020